Privacy Policy

Data Controller

Connor Brenneman
Technical Support Services
Putnam, Connecticut
Phone: 508-864-1914
Email: ConnorBrenneman@YourTechDoctor.org
Website: YourTechDoctor.org

Information We Collect

Personal Information

We may collect the following personal information when you use our services:

Contact Information: Name, phone number, email address, physical address
Service Information: Device details, technical issues, service history, appointment scheduling data
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Communication Records: Service requests, support communications, feedback

Technical Information

During service provision, we may access:

Device specifications and configurations
Software and operating system information
Network and connectivity details
System logs and diagnostic information (only as necessary for service delivery)

How We Use Your Information

We collect and use your personal information for the following purposes:

Service Delivery

Scheduling and providing technical support services
Diagnosing and resolving technical issues
Communicating about service appointments and updates
Maintaining service records for warranty and follow-up support

Business Operations

Processing payments and maintaining billing records
Improving our services and customer experience
Responding to customer inquiries and support requests
Legal compliance and business record keeping

Marketing (With Consent)

Sending service reminders and maintenance notifications
Sharing information about new services (only with explicit consent)
Following up on service satisfaction

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist in business operations, such as:

Payment processing companies
Scheduling and appointment management systems
Cloud storage providers (with appropriate security measures)

Legal Requirements

We may disclose information when required by law, court order, or to protect our legal rights and the safety of our customers.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure handling of physical devices and data
Encrypted transmission of sensitive information
Limited access to personal information on a need-to-know basis
Regular security assessments and updates

Data Retention

We retain your personal information only as long as necessary to provide services and fulfill legal obligations:

Service records: Maintained for up to 3 years for warranty and support purposes
Payment records: Retained as required by tax and business regulations
Communication records: Kept for 1 year unless ongoing service relationship exists

Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Opt-out: Unsubscribe from marketing communications at any time
Data Portability: Request transfer of your data in a structured format

To exercise these rights, contact us using the information provided above.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can control cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with a new effective date.

If you have questions about this privacy policy or our data practices, please contact:

Connor Brenneman
Phone: 508-864-1914
Email: ConnorBrenneman@YourTechDoctor.org
Address: Putnam, Connecticut

This privacy policy applies to all services provided by Connor Brenneman Technical Support Services.